"5 Stars!" I would definitely recommend Dawn. She was very easy to work with and made the process easy. The team at Jim Hudson INFINITI provided exceptional service.
It was pleasant. Only oops I was told if they diagnosed my car and I had it repaired they will not charge for it but they did charge me. I still don't understand why.
Excellent service from Ms.Wanda your representative.She was courteous kind helpful informative. It is always good to receive excellent service. Infinity service is outstanding. I enjoy how the service dept insures your car is running tip top
My overall visit was GREAT! Right in and out in a timely manner. Ms. Wanda was out with her clip board before I was able to exit the car. Service was fantastic! Ms. Wanda as always was really great and made us feel life customers and not a number.
Excellent experience, service on time and as promised. Consultant knowledgeable about my car and its requirements.
As quoted, as promised on time. No surprises. Returned the clean car with explanation of all the work done. No pressure to do the work on the recommendation. Great service advisor
My reason for writing about my experience is that, I want everyone to know when you come to this dealership you will be treated with respect ,my service advisor Mrs Wanda is the GREATEST.
Took my FX in for service. The repairs were started immediately, I was given a nice new rental vehicle to drive during my repairs.. Once I got my vehicle back, everything has been good.
I take my ‘12 Nissan Maxima for service. The staff are super friendly and prompt. They are very thorough with service performed and needed. I leave with a clean car. 🙂 The only thing that I would say is that my maintenance isn’t reset on the radio, but that isn’t a deal breaker.
Exceptional customer service; professional, courteous; timely response; welcoming- even had big red bow on car with a welcome sign. Entire team introduced themselves at once. Drive all the way from Hilton Head and it was worth it. Will recommend to my family in Augusta and my friends in HHI
Mickey was professional and very helpful. The facility was in top knotxh condition as always and my car is running exceptionally well.
This dealership provides superior customer service. From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough in explaining what took place with my visit and respectful. The customer service received, is like non other. I’ll definitely bring my vehicle back for additional services suggested.
Good service. Fast and courteous employees. Have had car serviced for several years there. I hate the constant follow on salespeople who pester me with texts and emails.
Very professional and courteous service. They made the waiting a comfortable one as well as providing the necessary customer services during my wait. Great job
We’ve been getting my cars serviced here since 2016, because we find that Mrs. Wanda Rollins service, care, and professionalism is impeccable and beyond reproach. We are amaze that she hasn’t been elevated to the position of manager over the years! Keep up the great job, Mrs. Rollins!!!
Wanda Rollins was very helpful and is a true professional! She knows how to take care of a customer .
Michael Todd Minters was really great!!! I appreciate his great customer service from beginning to end. Even after the closing sale- he checks to make sure everything is okay. He goes above and beyond! Thank you so much Todd, you are greatly appreciated. Keep up the good work!
Outstanding customer service!!! From the time I step my foot on the premises to closing
Courteous, efficient, thorough, professional Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery.
The service I recieved from Wanda was very professional and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may have.
I had an amazing experience with Tony Cody in augusta ga. Since Jim Hudson bought INFINITI it open up doors for me to buy a different brand other than INFINITI. Tony is awesome and very dedicated to be a great salesman. Tony deserves recognition. Tony is patient and kind. Thank you Tony and for those who are in the market for a vehicle please ask for Tony Cody.
Welcoming of personnel friendly. Attend to your needs. And they make sure you need anything
The sale person was very professional,I there so lone trying to decide on the QX55 he was willing to send out for lunch. They were great .
KELTON DID A GREAT JOB HANDLING MY VEHICLE NEEDS AND I WILL DEFINITELY BE BACK FOR SERVICE WHEN NEEDED.
My service rep, Wanda, was extremely helpful and kept me updated on the status of my recall repairs. As another reviewer said, they did not have a loaner. This was very inconvenient since the recall service was to take several days.
Best place in Augusta!!!!! I had my 2018 QX30 serviced and I was greeted immediately. My service tech answered all my questions and my car was serviced quickly and affordably. I love this place and the service they provide. Everyone is so kind and goes out of their way to take care of me. Always a pleasant experience.
Nice and friendly staff. I am very pleased with my service advisor, Wanda Rollins. I don't have anything else to say about this dealership, but this DealerRater survey requires at least 25 words. How can you force someone to have more to say than he or she provides. The 25-word minimum is a ridiculous requirement!
Had services completed on my 21 QX50, and the service department was professional, attentive, and provided updates throughout my services.
I was greeted immediately upon arrival and escorted to Ms Wanda office where she greeted me and expeditiously began to discuss the reason for my visit. She went over the service process and afterwards I was offered transportation but none was needed. Great all around service
Hi , I’m a very unhappy customer!!!! I purchased a 2 year tire warranty for my 2017 q50 2 months ago from your dealership I was told the packet will be mailed to me . I have not received any information regarding my warranty. I’ve called a total of 13 times and left several messages for someone name “Melissa” that processes the warranty and she has not returned my call nor have I received any information regarding my warranty. I spoke with Deon and Shea on several occasions about this matter they to have relayed several messages to “Melissa” but still I’ve gotten ...
Awesome place to do business! I came in after visiting several places. I wrecked my previous vehicle and saw it as an opportunity to upgrade. They really took care of me and earned a customer for life.
Oh how I love my new Q50 INFINITI. I purchased it on January 9 2021. I was in good hands well Ana from beginning to end!! Shes very professional. And has a great personality for sales. Wonderful service from Napleton INFINITI Washington Rd their staff Rocks😁
The service department is very courtesy. They are prompt, and a pleasure to deal with. The waiting area is very clean. Deon always gives excellent customer service.
Contina was Amazing. She took the time to understand my current needs to ensure to get me the the right car! Very professional and Knowledgeable!
Anthony Cody (Tony) is awesome! Tony is very knowledgeable and professional. He was very easy to work with. He helped me with making the decision with going with the vehicle of my choice, QX80. What a ride!! I’ve been with the INFINITI family since 2009. Tony is who you need to get with for what you want and need. He’s amazing!!
Today, 23 October 2020 was a great day!! We had the best dealer by the name of Anthony Cody (Tony), get us the vehicle we needed. If anyone is in the hunt for someone that will take his time, be patient, work diligently to get you what you need and want Tony is your guy! I would recommend him to anyone and the INFINITI brand to all who want to know if it’s worth buying an INFINITI. My answer to you will be yes, it’s worth! INFINITI has the most reliable brand!
My experience with INFINITI of Augusta was great. They took their time and assisted me. I wouldn’t go anywhere else. They are great. 🕺🏿🕺🏿🕺🏿 The best
The best dealership experience I’ve ever had when purchasing a new vehicle! I would definitely recommend them to all of my friends and family!
My husband and I have been very satisfied customers of INFINITI for many, many years. The members of the staff treat us and other customers as loving family members. We receive the regal treatment from the time we arrive until the service is completed and so proudly escorted to our car. Wanda, a service consultant, is outstanding. We are very thankful for the quality service, friendly staff, and reasonable price. Sincerely, Very satisfied customers from Lincolnton, GA
I must say Napleton Infinity dies what they say. I purchased a pre-owned vehicle from them and upon getting ready to test drive notice a light that camw on they immediately turned around and got to working on it. I purchased a Chevy and will not go ANYWHERE else for my next purchase. From Mr. Joe, to Me. Deon to James and Antonio their Service Dept is the BEST!! THANKS!!!
The service team at INFINITI of Augusta was very friendly and helpful when I had to take my car to them to get it serviced. I was new to the area and was very anxious. The customer service was great and they very personable. They were able to answer any and all questions I had while also getting me in and out in a timely manner.
Tony Cody is always available and willing to help with any questions I may have. Excellent customer service and all staff are excellent to work with.
Contina McQueen did excellent with coordinating the sale of my new car that I purchased and I live in Virginia. As well as the finance manager Craig Combs with taking care of my finance documents. I will be getting my second vehicle from INFINITI of Augusta!!
I always have excellent service at INFINITI of Augusta! Everyone is so friendly & knowledgeable. Wanda has always been very helpful in the Service Department with all of my vehicles.
Hands down INFINITI of Augusta is where you want to buy your next car.Ms.Contina customer service,is top notch her knowledge as well.Napleton INFINITI is where to buy your next vehicle.
Napleton INFINITI is the best dealership ever. Tony is my salesman, and he is fantastic. Super knowledgeable and helpful, he is always there for me. Anytime I have a question about buying another car or having my INFINITI service, Tony is the go to guy. I highly recommend Tony and INFINITI of Augusta.
I love this place. They always take care of me. They are the best! I am on my third vehicle in as many years. Thank you team!
Very kind and helpful staff, especially the lovely, charismatic Contina McQueen and the guy in finance whose name escapes me. I came for a 2014 Nissan Versa Note SV and was at first told I could get it for $0 down and $205 a month, but unfortunately the bank had other plans and wanted $2000 down for that particular car, but I don't fault INFINITI for that.They still were very accommodating and tried to get me into another car that wouldn't require anything down but my heart was stuck on the versa and financially it was not what I was looking ...
I would like to thank my Sales woman Contina McQueen for her excellent customer service. She wen above and beyond to get me in a car that I loved. She listens and she delivers!!! She is very professional and pays close attention to what the customer is looking for. i look forward to continued business with Napleton INFINITI if Augusta and I would highly recommend them to my family and friends.
Contina made my car buying experience enjoyable and pleasant, she was very professional and knowledgeable about everything. Contina made sure that I was comfortable with everything.
In Augusta for The Masters. My current flashed an alarm for engine maintenance. Was contemplating a new car soon. My son suggested I look at the QX50. I wanted a Jeep Cherokee, owned one 15 years ago. Drove both and purchased a QX50 on the lot. Contina was excellent, not pushy. I did not look at the QX60, too large for me. We received pricing for purchase but my wife and I left dealership for lunch and a discussion. We reviewed internet pricing suggestions. Took our desired price to dealership and they matched it. Out of dealership within 2 hours Contina drove ...
Contina and Joey were great to work with and helped make the car buying experience enjoyable. They worked with me on a trade and showed me multiple options until I found the right car.
Had an excellent service writer first time meeting there but she was very good I all the writers in a customer's in the dealership itself in the whole was real great also
My experience at Napleton INFINITI of Augusta has ALWAYS been very pleasant! My service advisor, Antoinette W. Rollins (Ms. Wanda) is wonderful. She is very knowledgeable, professional, trustworthy, and kind and has always gone above and beyond to help with my service needs in a timely manner. I would highly recommend Napleton INFINITI of Augusta!
I recommend INFINITI of Augusta for your next car purchase and service. Duane helped me tremendously. The entire sales team is awesome!! You can’t go wrong here.
This is my second INFINITI this time. I really didnt have any intentions to get into the newest model. Tony Cody was the sales representative that took care of me. Tony was personable, knowledgeable, and gave me options that I couldn't refuse. Tony made this convenient for me knowing my work schedule is jammed packed. I travel from Columbia, SC to Augusta Napelton because this salesman continues to assure 1st class treatment every visit for me. Smiling Customer- Delethea Quarles
My husband and I went to Napleton INFINITI in Augusta just to look and see their inventory. We were greeted by a nice young lady named Cotina McQueen. She took us to her office and showed us the inventory on the computer. She was very knowledgeable about the inventory and the make of the cars. She answered all of our questions and made sure we were satisfied with the price being offered for the car we were interested in. She went back and forth several times to her finance manager to try to negotiate a price for us. She was ...
Last Thursday January 24, 2019 I accompanied my best friend on her journey to purchasing a new car from Infinity of Augusta. From the time we walked in, to the time of purchase it was such an amazing experience. The front desk receptionist was very nice. The car sales lady Ms. Contina was very pleasant, quick, knowledgeable, informative, patient and professional. Not to mention the the general manager Mr. Lucan B., the finance manager Mr. Erick Valentine and the other staff members were so very nice and professional as well. They truly made us feel welcomed. Im going to purchase my vehicle ...
Came in just to look and was greeted and had a friendly experience. I would definitely recommend this place to anybody looking for something new. Thanks again.
Your sales person Ms. Contina McQueen was personable and very knowledgeable about the product line. This sales person is the reason a busy physician like myself took time for the visit.
Friendly and knowledgeable staff, excellent inventory, clean facility. Very happy with purchase of QX 60. I felt no pressure and received what I considered a fair trade-in value for my old vehicle. Will buy from Napleton again.
Being that I’ve never purchased a car on my own Mr Carter made the process sooooo easy. He was super knowledgeable and helpful! Awesome!
This was by far one of the best experiences in car buying I have had. Thanks to Cam and Tony for finding me the right car and the INFINITI QX80 is so sleek and rides like a dream. Would also like to thank Lucan and JT for all the hard work as well. Thanks team. Fan for life.
Napleton INFINITI is by far the best car dealership that I've ever dealt with. My salesman Errick V. was professional and courteous. He made sure that all of my needs were met with the purchase of my QX60. So much luxury in an SUV, The service department provides easy online scheduling and quick service. This is my first INFINITI but definitely not my last.
My experience at Napleton Infinity was great one. I strongly recommend them to anyone who's looking to get a new vehicle. Go see Errik today.
Alyiyah and Errick V. are the guys to ask for. They helped me with everything that I needed to know about my new vehicle. They took good care of me. They're awesome!!!!
Napelton INFINITI gave excellent service as soon as I pulled into the service department. Wanda came out and greeted me and took care of me on the spot to get my car serviced. Every time I come there they make me feel like I am family, to the point I am looking to trade in my vehicle to upgrade to another one. I would strongly encourage anyone looking to buy to give Napelton INFINITI a try first!
I came into the dealership a couple of months ago. I am going through a lot right now and she has been very attentive, keeping me in her thoughts and prayers. I haven't bought yet but when I am ready, I will definitely visit Alyiyah.
I spoke to Anthony Cody and he was very professional and helpful. It's nice to know there's still great customer service out there!!
I purchased a used 2014 Q50 from this dealer, and I couldn’t have asked for a better experience. This was my first time buying a car, and everyone was so nice and helpful. They all treated me like royalty. I would definitely come back and buy from them again.
As I drove up, Aalyiha walked towards an introduced herself, she was very helpful and polite. She was very patient with me and helped me make a decision. I will definitely be coming back
Aalyiha was very helpful and polite when I came in. Almost immediately when I walked in she volunteered her service. In my life I've been to some rude dealerships but this was one of my more pleasesnt visits.
Big thank you to Joey Huber at Napleton INFINITI of Augusta for getting me in a Q50. I was so nervous about making such a huge purchase but he held my hand through the entire process. He was honest and sincere. Definitely will be back when I'm ready to get my Q60 🙂
My salesman was Dewayne. I have purchased many cars before, however Dewayne made my car buying experience extremely seemless. He made sure I had all the features I wanted in my car and the perfect color. I left very happy!!
All around great sales person. She has a great personality and voice, she knows what she is trying to sale and even though I didn't buy that day when I do purchase it will definitely be from her.
I purchased a vehicle a short time ago and I'm loving it! The first dealership I was very pleased with my salesperson (Duane Carter) and my purchase! Very professional experience and felt confident leaving. Mr. Carter was very kind, prompt , and informative! I would highly recommend him as your next salesperson.
I purchased a vehicle yesterday from Aalyiha and she was amazing, she was friendly hardwordworking patient & polite. She wasn't pushy at all for the sale. She made me feel very comfortable. Aalyiha wanted me to be satisfied with my monthly note, she worked hard to get it exactly where I needed it to be. I would give her 10 stars if I could. I will definitely recommend Aalyiha & Napleton INFINITI... GREAT PLACE & SERVICE..
Worked with Joey Huber was very friendly and knowledgeable. Overall very satisfied with experience and recommend this dealership and to work with Joey Huber . He is very straightforward and dealership has a good range of vehicles.
I was looking for a different type of car than I normally purchase and joey really helped me change my mind without feeling forced. He really knows his product.
Great environment! Everyone was friendly. Duane Carter was very informative and patient with helping me pick out the perfect car. INFINITI cars are the best.
Hello my name is Clifford. I was very impressed with the young sales representative I encountered last week. Mrs Aalyiha was very knowledgeable about the vechiles in question and made an outstanding argument why I should purchase an Infinity over a Mercedes. She spoke highly of the service center and loan department putting me at ease that purchasing a Q80 would be the right choice. I plan on test driving one more time and then I hope to see her again to close the deal. I think my DOG would really like the new space! Thanks and good job.. Clifford.
Best dealer in Augusta. Getting my cars here from now on! Aaliyah Wright was so helpful and kind! Took great care of us and made the visit very pleasurable.
wonderful she was very helpful she communicated very well and she was nice and polite the whole entire time she was GREAT!! She made my visit wonderful
Really good experience. My dealer Aalyiha was really helpful in guiding me towards the right car for me. I would go back to buy another
I visited Napleton INFINITI not know what I wanted exactly. I spoke with a Ms. Wright, after having a confused look on my face she walk over and answered all the questions that I had. She did a good job giving me information and variety of what was available at the dealership. She was very knowledgeable about her job and really left a good impression. Although I didn't purchase anything that day I will be back there after my deployment just to do business with her. Everyone ask for Ms. Wright.
I decided to stop by and take a look at the showroom. I was quickly greeted by Aalyiha and given a throrough tour. Though she is new to this dealership she was quite knowledgeable and quick to listen. I will definitely be returning when it's time to buy.
Really enjoyed talking with Joey Huber when I'm ready to buy I'm going straight to him. Straight to the point and no high pressure sales thanks for that
I just recently purchased a used car from Napelton INFINITI. Due to having bad car buying experiences in the past i was a little stubborn but with the help of Ms Aalyiha Wright it was very enjoyable. Such a humble and honest young lady she doesn't beat around the bush. I will be back in the future thank you Aalyiha for the experience!
Cudos to Top management, service, and all others. I have been treated like royalty from my first visit with Cam. Lucan could not have been more helpful. All service personnel especially Wanda have gone beyond the call of duty to give the BEST of service. All the guys who detail are great. Love these folks. Car is wonderful.
Drove in on a Sunday to look at the car we seen online and Marc was a pleasure to work with. Only had the car a few days now but I will update the review if anything changes. SO far very pleased.